Executive, E-Commerce Operations

We’re hiring a hands-on E-Commerce Operation to manage TikTok Shop and Shopee operations across US and Japan. This role sits in our Malaysia office and plays a key part in ensuring smooth fulfilment, inventory tracking, and high-standard customer service across markets.

What You'll Do

Logistics Coordination 

• Handle daily order fulfillment processes and 3PL/warehouse coordination across VN, US, and JP
• Track inbound/outbound shipments, maintain accurate inventory records, and ensure timely restocking
• Prepare and manage cross-border shipping documents, customs declarations, and returns
• Monitor platform logistics metrics (e.g. OTD, cancellation rate) and resolve exceptions

Customer Service Management 

• Respond to customer inquiries and issues across platforms within SLA, ensuring high satisfaction
• Manage dispute resolution, refund cases, and order-related escalations with professionalism
• Track CS metrics such as chat response rate, satisfaction score, and resolution time

 E-commerce Ops Support

• Ensure accuracy of listings, stock syncing, bundle set-up, and order tagging logic
• Support store backend maintenance: order sync, shipping templates, and customer notifications
• Handle daily order reconciliation with warehouse/finance when needed

 Reporting & Insights

• Submit weekly reports on logistics & CS performance with insights and action plans
• Collaborate with local teams to implement process improvements and automation

Who You Are

• 1–2 years experience in logistics, e-commerce operations, or customer support
• Experience with TikTok Shop or Shopee backend tools (must-have)
• Strong understanding of cross-border logistics (VN/US/JP)
• Proficient in Excel / Google Sheets for tracking and reporting
• Excellent English communication; Vietnamese or Japanese is a plus
• Detail-oriented, proactive, and able to work independently across time zones

Why You'll Love It

• Competitive Salary
• Performance Review (twice a year)
• Yearly Performance Bonus
• Annual MVP Awards
• Work in a professional, active, international, and dynamic environment
• Good chance to explore new trends in the digital market